Studio Policies
Voice Lesson Packages
Studio singers may purchase either a four-lesson or a six-lesson package, to be used over 60 days. After purchasing their package, singers may book their lessons at their convenience, according to studio calendar availability.
All lesson packages include the following:
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Four or six 60-minute, one-on-one sessions, according to the client's purchased package
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All single-song sheet music purchases
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Practice tracks
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Access to the studio online scheduler
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Eligibility to compete in the annual NATS student auditions
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A personal Google Drive folder containing all your lesson materials
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Exclusive studio resources such as warm-up videos, practice aids, and how-to-guides
Students may also purchase drop-in (single) lessons, each of which are paid at the time of booking.
Pricing and Payment
Four-lesson package: $450
Six-lesson package: $595
Drop-in lessons: $125 per lesson
All packages are purchased through Acuity and processed via Stripe (credit/debit card) or PayPal. The studio is unable to accept alternate payment methods at this time.
Studio Add-Ons
Studio events, such as classes and recitals, as well as in-studio audition recording and customized performance projects, are available for a separate fee.
Studio classes: $35
Studio Recitals: $50
In-studio audition recording (1-hour session): $45
Event fees are paid at the time of event registration and are non-refundable, except in cases of group events where the participation quota is not met and the event is cancelled.
Terms and Conditions
All lesson packages are valid 60 days from the date of purchase. After purchasing their package, students book their lessons at their convenience, up to 24 hours in advance, according to studio calendar availability. Lessons may be in-person or online.
All lesson packages are non-refundable and non-transferrable.
All lessons in the package must be used within 60 days of purchase, including lessons that student wishes to reschedule. Lessons not used within 60 days of purchase will expire and cannot be refunded nor credited toward future packages.
Students may reschedule their sessions with 48 or more hours' notice. Lessons cancelled fewer than 48 hours in advance will not be rescheduled, and will be considered used whether the student attends or not. Use the pink buttons in the email appointment reminders to cancel or reschedule.
Students may purchase a new lesson package at any time. You do not need to wait until you have used all of your current package, nor do you have to wait until the end of your 60-day package to renew.
The studio does not hold weekly/recurring reserved lesson times; rather, students book their lessons for the days and times that work best for them, according to studio calendar availability. The studio is under no obligation to provide a specific day and time for a client's session, nor is it under any obligation to provide availability outside of what is indicated in the studio calendar. Studio availability is always subject to change.
If I have to cancel a scheduled lesson due to illness, emergency, or unforeseeable conflict, I will provide availability to reschedule.
Illness Policies
Students should refrain from attending their lessons in-person if they are contagiously ill. Singing is a highly aerosolized activity, and germs can spread quickly. If you have any symptoms of illness, please opt for an online lesson and return to the studio in-person when you are well again.
Please note that there are no exceptions to the 48-hour cancellation policy, even for day-of illness. In these cases, you should opt for an online lesson. Even if you are unable to sing, there are many non-singing activities we can do to have a productive session, including music theory, character work, dramatic analysis, repertoire exploration, body work (i.e., a deep dive into posture, alignment, and breathing), performance anxiety coaching, discussing new practice strategies, and more.
If you are not well enough for an online lesson, then we will arrange an asynchronous option. In place of a lesson, you may send me a 2-3-minute video or audio recording of your singing (when you are well again, of course!), and I will listen and provide feedback within 48 business hours. This asynchronous exchange can be a valuable opportunity to absorb information and feedback at your own pace, and implement new techniques on your own time.
Punctuality and Inclement Weather
If you arrive early for your in-person lesson, please wait outside or in your vehicle until your lesson time.
If you have technical difficulties signing on to your online lesson, please text or email me ASAP. If I do not hear from you or see you in the virtual waiting room within 15 minutes of your lesson start time, I will assume you are not coming and your lesson will be considered used.
In cases of inclement weather or other circumstances that prevent an in-person lesson, lessons will take place virtually.
Voice Lessons
Dramatic Coachings
Payment is due at the time of booking. The fee for a dramatic coaching is $125 and covers the session only.
Dramatic coachings can be scheduled up to 24 hours in advance and rescheduled up to 48 hours in advance. A session may only be rescheduled once.
If you are not currently enrolled in a voice lesson package, you are responsible for obtaining your own sheet music and accompaniment tracks, and providing me with these resources in advance.
Terms and Conditions
The client agrees to abide by and be held accountable to all policies and procedures of Ellen Allen Voice and Coaching set forth here and/or in any other documents the client has been provided. The client understands that failure to comply with these policies may result in dismissal from the studio.
The client also understands that Ellen Allen reserves the right to dismiss any client from the studio at any time, for any reason.
The client shall release Ellen Allen and Ellen Allen Voice and Coaching from any liability for any harm, injury, and/or illness that the client may sustain while on studio premises or during a virtual lesson or coaching.
The client understands that technical difficulties are inherent to the virtual lesson format and that time spent resolving minor such difficulties will not be made up.
The client understands that working with Ellen will not guarantee the client's desired outcome for any audition, performance, or other artistic undertaking.
The client understands that any advice provided in a lesson or coaching session with Ellen is solely the client's responsibility to implement. The client assumes responsibility for all outcomes, results, and consequences of implementing new practice or wellness routines.
The client understands that Ellen will not diagnose or treat vocal injuries or pathologies, and should seek the advice of a medical professional in these cases.