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Studio Policies

Voice lesson packages are paid by the month in advance.  Payment is due by the 7th of each calendar month.  Payments not received by the 7th will incur a $25 late fee.  Payment can be made by check made out to Ellen Allen Voice and Coaching, via PayPal (ellenallen867@gmail.com), or via Venmo to EllenAllenMusic.

There are no deductions for absences.  Even if you cannot attend your lesson, your studio membership is still working for you.
 

Students are responsible for cancelling their lessons through the online scheduler.  Lessons cancelled at least 24 hours in advance will be issued a make-up credit, which the client may use to book into any open lesson time in the calendar.  Lessons cancelled with fewer than 24 hours' notice will not be issued a make-up credit.  If you schedule a make-up lesson and then cancel it, you will not be issued another make-up credit.

If you find yourself ill on the day of your lesson, but are well enough to sing, you should opt for an online lesson instead of cancelling.  There are no exceptions to the 24-hour cancellation policy, even for day-of illness.

If you arrive early for your lesson, please wait outside or in your vehicle until it is time for your lesson.

If you have technical difficulties signing on to your online lesson, please text or email me immediately.  If I do not hear from you or see you in the Zoom waiting room within 15 minutes of your lesson start time, you will be marked absent without a makeup credit.

In cases of inclement weather or other circumstances that prevent an in-person lesson, lessons will take place virtually.  I will send you the link to your virtual lesson via email.

If you need to suspend your lessons for any length of time, please provide at least one month's notice.  If you provide less than a month's notice, you will still be charged for that month, regardless of whether you attend your remaining lessons or not.

Voice Lessons

Dramatic Coachings

Dramatic coachings may be booked by emailing ellenallen867@gmail.com.  Payment is due at the time of booking.  Payments may be made by check made out to Ellen Allen, via PayPal (ellenallen867@gmail.com), or via Venmo to EllenAllenMusic. 

There are no refunds for cancelled sessions.  If you must reschedule your coaching, please let me know at least 24 hours in advance.  Sessions cancelled with fewer than 24 hours' notice will not be rescheduled.

If you are not enrolled in regular voice lessons, you are responsible for obtaining your own sheet music and accompaniment tracks, and providing me with these resources in advance.

Terms and Conditions

The client agrees to abide by and be held accountable to all policies and procedures of Ellen Allen Music Studio, set forth here and/or in any other documents the client has been provided. The client understands that failure to comply with these policies may result in dismissal from the studio.

 

The client also understands that Ellen Allen Music Studio reserves the right to dismiss any client from the studio at any time, for any reason.

 

The client shall release Ellen Allen and Ellen Allen Music Studio from any liability for any harm, injury, and/or illness that the client may sustain while on studio premises or during a virtual lesson or coaching, including, but not limited to, COVID-19.

 

The client understands that technical difficulties are inherent to the virtual lesson format and that time spent resolving minor such difficulties will not be made up.

The client understands that working with Ellen will not guarantee the client's desired outcome for any audition, performance, or other artistic undertaking.

If coming for lessons on studio premises, the client agrees to follow all COVID-19 safety precautions (provided in a separate document upon studio enrollment).  The client understands that, depending upon public health data, lessons may be moved back online at any point, subject to Ellen Allen's discretion.

The client understands that Ellen will not diagnose or treat vocal injuries or pathologies, and should seek the advice of a medical professional in these cases.

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